Sharaf DG online store reviews in Dubai, UAE

1.0
1
40 reviews
29 Feb 2024
tablet
i have ordered a tablet and then immediately canceled. they sent me the tablet and deducted the money from my bank account. i hade to call /email them for 6 days so they return the item and refund me. the customer care people are young, inexperienced, unprofessional, and unreliable. you cant even trust what they are saying: they will tell you they have canceled the order, while they didnt!!! i was not getting any cancellation email. it was a headache, a real headache that made me regret buying online from them.
24 Feb 2024
Samsung Washing Machine
I purchased a Samsung Washing machine on 29-Dec-2023, expecting to receive AED 200 buyback within 14 days. Despite numerous complaints to the support team, I have yet to receive the promised amount. All necessary information was provided at the time of purchase, and my old Washing Machine was taken for a trade-in. This experience feels like a scam, and I plan to file a complaint with DED for misleading customers with false promises. Avoid purchasing from them as they cannot be trusted.
23 Nov 2023
Phone
It is very disappointing that I received a defective item, I requested a return/pickup (for them to check/ replace it) but until now nothing has happened. I called and sent messages and emails but they’re all saying the same thing but not taking action. This is very frustrating as I am leaving the country in a few days and I am still having this issue with their product and service. Their response is very AI
18 Sep 2023
Washing Machine
Ordered model T1693EFHSKL but received model no. T1666NEHT2 which is half price. I got really surprised when i called them and heard that we can't do any thing. this is case of fraud and cheating. would never recommend any one to place order with Sharaf DG. worst experience.
26 Jul 2023
We are shocked by the disappointing experience we have received from SHARAF DG! We purchased 2 products online and you failed to deliver it on time, customer call center is also not helpful or professional with zero customer care experience. I have been lied to and till now products are not delivered. I highly recommend not to purchase any products from Sharaf DG, there are better stores in Dubai who know how to treat clients.
29 Jun 2023
So called orignal Fossil watch
Worst experience ever. Before buying a wristwatch (Claimed by compay: Orignal Fossil), I repeatedly talked to and confirmed from reps available on the official website chat and I was told that I should not be worried and they only have original stuff. But once I bought the watch and opened the box on eid I saw that the strap was sticking to the interior part of the packing and it was damaged from 4 different places, the watch itself was not in good shape, hands and subdials were not as described and inner hands were slightly tiled to left and  read more
26 Jun 2023
Apple Watch
They’re lying about delivery time. Express delivery turned to be delivered in 4 days. I offered to meet the courier anywhere as I needed my order urgently and they refused
04 Jun 2023
iPhone promax
Worst nightmare experience. Mossa was charge me for 541 Aed without informing me: I was expecting only 1 time charge of 49 Aed. I go back to the store realizing it was over charge so he insists that they can’t void since the transaction was completed. The manager was around but seems lost and doesn’t care about the complaints and just leave nowhere. I spoke their customer care team they are trying to void the transaction couple of times but it was unsuccessful; but still I don’t lost hope because I know how it works for card  read more
15 May 2023
Airfryer
Didn't receive my order
22 Jan 2023
Samsung Note 10+
Worst service and sales fake product. I bought Samsung Note 10+ which had 1 year warranty. After 11 months mobile stopped charging , I reach to Sharaf DG customer care they raised ticket for servicing, they picked up mobile phone for servicing and returned me in 4day. I surprised when I connected to charger, it was as it issue was not resolved. Again I called sharaf DG And here they started drama saying now your mobile is out of warranty so we can’t fix it. I keep explaining that old ticker which was raised during warranty is not resolved. And  read more
07 Jan 2023
Laptop
Disappointed completely. I ordered laptop and asked before receiving is it possible to open and check item, thwy said yes. After receiving i opened immediately and i didn't like keyboards. Texted them within 5 mins that i want to return because I didn't like keyboards. That moment they informed me about return fee 15%
30 Jun 2022
mobile phone
I bought a Samsung phone in April and immediately there was connection issues with the phone. I called Sharaf DG and was told i cannot return to a store as I had bought online. I have never heard of this law as they are the same company. So they collected the phone and kept the phone for 18 days before returning the same phone. Immediately the same issues occurred, so I rang and said I want a new phone as I was not even told what they did to my phone when they collected it the first time. The lady  read more
28 Oct 2021
Bosch Cooking range,Siemnes washer and dryer and samsung refrigerator
 read more
21 Sep 2021
Tablets
After purchasing 2 tablets discovered that one is wrong item , waited for few days for replacement, and inn less than a week one has an issue and when I take it to Samsung they said it's for other regions and not covered with them , called Sharaf dg told them about it and the urgency to fix they promised within 24 hours will update after sending to Samsung service Centre in time square , and 2 weeks following up and no one knows anything or have an update , 3rd week online team called after my 10th follow ups and ask them  read more
26 Jul 2021
Order W1488265 ac
I ordered a split unit ac. I specifically choose the item based on the delivery date provided on the website . The item did not arrive . No call back from staff. The next day I was promised the item will arrive. Again no show. Finally the item arrived 3 days late. I lost 800 aed in maintennece booking fees for installion. The ax is currently lying in my front door. I lost my slots for installation and now I need to pay again. Sharaf dg costed me allot of money in losses. And their staff kept calling me after hours for  read more
04 Apr 2021
Asus Laptop
I've requested a return 10 days ago and followed up with 3 other calls. Every time they say someone will contact you to collect it but no one contacted me.
04 Jan 2021
Dishwasher
Sraraf DG Post Sales Customer Serivce is Pathetic, we suggest customer service to think twice before buying from them.
07 Dec 2020
ASKO Washing Machine and Dryer plus many more
Last November 23rd, 2018... I purchased plenty of electronic household appliances in SharafDG Abu Dhabi Mall because it was during this time that we were moving to a new apartment. I spent more than AED 15,000 worth of purchases in that store in that day. Part of my purchase is a BUNDLED unit of ASKO Washing Machine and ASKO Dryer which costed together at AED 5,891 + VAT. Since this is an expensive item, I clearly asked to have both units to have an additional 2 years Extended Warranty. Together with the other big value items that I also  read more
12 Nov 2020
M51
Guys don't order anything from them very poor service and stuff also very bad attitude of there stuff they don't know how to handle customers
27 Oct 2020
Iphone 12
I did preorder, still, I didn't receive the item I never come across such worst commitment and support from any of the online store. I strongly recommend not to have any online transaction with them. I did preorder thinking that I will be getting the mobile at the earliest, but now it's of no use that the mobile already came into the market and people started using it. I'm so disappointed I could not still use the mobile and there is no update from the customer service as well.
22 Oct 2020
Electric oven sharp
Zero rating..Showing wrong products online..supplying old models..very difficult to get correct item. refund process itself takes ever. Afterall it is Sharafdg mistake..they should rectify it fast..
18 Oct 2020
REFRIGERATOR
I ordered a fridge online. It should have arrived 3 days after my purchase. Of course, they never called or followed up, I was the one who was calling costumer service every day. After 5 days, I was calling costumer service (as usual), they told me that the fridge I ordered is out of stock and that I will get a refund in 7 to 10 days after 24 to 48 hours cancellation confirmation !!! (WHAT ?!!) (Almost 2 weeks) I wish I have read the reviews before buying from this company. STAY AWAY, BUY FROM ANYWHERE ELSE!
13 Aug 2020
Perfumes
Worst experience ever. Bought expensive perfumes that were fake. I launched a complaint and they gave me 24 hours everytime i called, but never resolved the issue. Never buy any perfumes or any product from them .
04 Aug 2020
iPhone 11 Pro Max
Guys, Please stay away from #SharafDG, They are fraud and can not trust at all, since one month I am waiting for my #Flexipay conversion, but till date, I did not get any answer from them, I have paid for #Flexipay but #SharafDG could not able to convert it. when I call the customer service, they can not refund the amount. Subsequently what happened to me is, paid for #Flexipay + Need to pay my credit card penalty + Early settlement+ Customer care calls more than 2,3 hours, which cost me a huge amount. #Sharafdg keeps its customer service just to # read more
02 Jun 2020
ASUS Laptop
AVOID AT ALL COST. I ordered a Laptop more then 2 weeks ago and still haven't received the items. Furthermore, I was forwarded a tracking number that does not work and their contact centre is never reachable. To add to all this, after spending more then a hour on the phone to understand where is my shipment, I am informed that I will only receive partial shipment and they don't know when will I receive the remaining shipment. I strongly recommend that NO ONE EVER order Online from them. WORST EVER SERVICE EVER. AVOID THEM AT ALL COST
31 May 2020
Canon camera
Guys never buy from sharaf dg worst service ever fake promises of delivery all they do is take you money and later on inform that your order is cancelled ..get me my money back sharaf dg or i will complain on higher levels
13 May 2020
The worst online store ever!!! I placed an order for a smart watch on 4th of May 2020, 5 days later on 9th of May I received an sms that my order was cancelled and that my refund will be processed. I used the chat support on the app, I received 2 replies and nothing more, I called the call center and I was put on hold for 12 minutes and no one spoke to me!!! It’s been 4 days since the cancellation of my order and no update. This place is frustrating and the worst online customer service..  read more
03 May 2020
HP DeskTop
I have decided to purchase a desk top since we are all working from home nowadays and looking at Laptops all day long is not really the best thing. So I decided to purchase from Sharaf DG since I always had good experience from the showrooms. Unfortunately, Very disappointed with the level of service on the onlline site. No updates, the delivery has not been updated for 3 weeks and whenever I chat with the customer services agents, they try to help but with no result. One assured me that the delivery is on its way and will be delivered  read more
27 Apr 2020
Laptop
i have purchases a laptop through inline choosing their flexi pay option on 8th APR. The Sharaf DG charged me additional 312 AED for fexi payment administration charges but they did not do anything with the bank and the bank generated (25th APr) the whole amount in one statement. I have contacted DG support center but did not receive any proper response till now 27 Apr 20.
22 Apr 2020
Thosiba 43 inch 4K android smart TV
Guys, don't buy any product from the Sharaf DG Online store. They are selling products with fake features and information. I bought one android TV and when I open the packet the TV is not android. I raised the complaint and followed up with them four time but not even got a call. Don't buy any products https://uae.sharafdg.com/product/toshiba-43u7750ee-uhd-4k-smart-led-television-43inch-2/ Check out the features of this product. None of these features are available with the TV.
22 Apr 2020
Unfortunately I placed an order 14 days ago. I followed up on line and kept being told the delivery will be tomorrow. The delivery company said that they had attempted delivery but as we are on a complete lockdown and i have not left my home is this is simply not true. The courier company that Sharaf use is TFM. In the end I have tried to call the courier company myself but they do not answer the toll free number. I would recommend someone like Amazon instead. Very disapointing from this leading Dubai retailer
12 Apr 2020
Note 10 plus
I bought a Samsung Note 10 plus with some accessories online and it arrived late but I understand because of the current situation but when I opened the package I received a completely different model. I called Sharaf DG when I realized the mistake and asked for the correct phone to be delivered. I was told a driver would be scheduled for pick up and require the complete order including the accessories to be returned to the warehouse and hopefully stock would be available to resend my order. After explaining this she than told me I would receive a call  read more
08 Apr 2020
Dont make the same mistake as mine, don't order from them , i been waiting for my order around 2 weeks !! and they don't even have a certain delivery date
28 Mar 2020
Induction plate
Do nit order from sharaf dg! I received my Kitchen sppliance broken! And they wouldn’t replace it or give me back my money! They just stole 500 AED from me!
09 Mar 2020
Steam Mop
Extremely Dissatisfied, I bought a steam mop online and it came with the incorrect power plug. I called Sharaf DG when I received it and asked for some feedback. Only to be told 4 consecutive days that I will receive a call tomorrow. Not to mention I never received a call!!!! I had to follow up everyday. On the 4th day of following up, I was then told to bring it into store for inspection so it could be returned and replaced appropriately. 4 days later, I had to follow up once again only to be told to go back  read more
18 Jan 2020
TV
Update: They have delivered the TV after they read my complain here. I was promised delivery on 19th but yet received it next day, 20th 8.30am. Appreciate that they delivered before 3pm as requested, since I was travelling. I hope they improve their customer support in the future. Pathetic customer service. The promised 5 to 7 days delivery time is lie. It has been more than a week now, but havent yet recieved my order. The customer service are not even able to give me a delivery date and they even went on to tell me to call the  read more
29 Nov 2019
I ordered the online exclusive bundle for Note 10+ , the Phone delivery was really fast however the Free galaxy buds were not delivered. on Delivery day , i chatted with customer care agent and he advised that it is pending from their side and i should expect it next day. DD+1 , Chat again with new customer care agent , advise to call customer care ( Useless ). DD+1 , Register a complain for delivery of the Galaxy buds. DD+2 , Call customer care to follow up , surprise to see nothing is registered the day before. Call again during the day to follow up .  read more
27 Jun 2019
Perfumes
I never received my items!i ordered 6 perfumes they called me after 5 days to tell me that only 2 are available and they don’t have anyone to deliver them until 2 extra days!!!very inconvenient since I was traveling and taking the perfumes as gifts!
14 Jun 2019
iphon xs max
i ordered from sharaf DG online iphon sx max when TFM expresses delivery company shipped the item i Surprised the box was opened and inside the box iphone x counterfeiter .
04 Dec 2018
Printer package
I order a package from the online store. Only one of the 3 items were delivered and I have been trying to get the items since the 15th of November with no luck. It is the worst customer service I have ever encountered. The call centre keep giving me the same nonsense answer that they are forwarding my complaints/queries to the relevant departments, but nothing happens. They even ignored my emails for two days. I have never had this much trouble shopping anywhere and I would strongly suggest that you do not shop from them as they clearly do  read more
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Sharaf DG Showrooms

Sharaf DG General Info

Delivery Info
Delivery in 2-5 days
Shipping Info
14 AED shipping
Warranty
Payment Methods
visacodmastercard 
Contact Information

Sharaf DG Return & Warranty Policies

Are returns permitted? What are the conditions and time limit?

Yes, within 7 days in original sealed packing along with a receipt. In case of an open box, a restocking fee applies


Will I be refunded or given a store credit to buy something else from Sharaf DG?

Refunds are given as Sharaf DG gift vouchers


If I return the item, who pays for shipping the item back? Are there any other fees I need to pay to return the item?

Returns are accepted at any of our stores


How long will it take for me to get my refund from Sharaf DG?

Immediately, if it is a sealed box and the invoice is available


More info: www.sharafdg.com


What malfunctions or product problems do Sharaf DG warranties cover?

All malfunctions or problems as per manufacturer warranties are covered. Sharaf DG operates authorised service centres for most leading brands, so you can drop your product off at any of our stores to get it repaired


If there is something wrong in the product which is under warrantee, how long will it take Sharaf DG to pick it up, fix it and deliver it back?

We give an estimated time depending on the type of problem, availability of spare parts and the estimated time taken to actually repair the product


Who pays for shipping back and re-delivering the item?

If it's a large appliance, we'll try and repairing it at your home, for smaller products please bring it in to any of our stores


Can I return a product that has a malfunction and get my money back?

The first step in case of a product malfunction is to repair the product. In case that's not possible, we replace it with a new piece based on the advice of the manufacturer


If an item I ordered turned out to be malfunctioning and Sharaf DG doesn’t have any other in stock to replace it, what happens then?

We offer you a similar item which is closest to what you have purchased, or alternatively Sharaf DG gift vouchers for you to choose another product


More info:www.sharafdg.com


Disclaimer: Pricena.com has gathered the above information either from the store contact directly or from the information published on the store's website. In some cases, the store policies and conditions may change without being fully reflected in the above information. We urge you to check the store's policies on the store website directly, using the links provided above, or to contact the store directly in case you have any questions.

The inforamtion is presented for reference only. Pricena.com is not held accountable in case store's policies were different than stated above or have changed, or in case the store did not abide with his stated policies. Please always follow up with the store directly.